New Job: Bilingual Concierge

Hiring Company: Rocketmiles

Company Description:  

Rocketmiles encourages travelers to vacation faster, by incentivizing hotel bookings with magnificent rewards. Founded in 2012, and acquired by Priceline Group in 2015, our small team continues to grow in Chicago’s West Loop, and we encourage applicants with wanderlust to apply.

Visit us at www.rocketmiles.com.

Application Link:

https://rocketmiles.workable.com/jobs/239763

Location: Chicago, IL, USA

Application Deadline:  None Specified

Description:      

We have openings for full-time bilingual English-speaking employees to join our team of experienced travel and loyalty entrepreneurs by assisting with the daily concierge operations in our downtown Chicago office. Secondary opportunities to showcase talent or develop professionally in other fields (such as analytics, graphic design, marketing, social media, accounting, public relations, web-design, and management) also exist, but the primary role is customer support. Web-savvy, energetic, and analytical individuals who are able to provide customer service in an upbeat and professional manner, and are willing to be proactive and apply other skills and talents toward the company’s collective goals, are encouraged to apply.

Duties and Requirements:

Receive and handle customer calls in an upbeat, professional and empathetic manner in both English and at least one of the following languages:

  • Arabic
  • Norwegian
  • German
  • Chinese
  • Portuguese (Br)

Provide efficient and sometimes creative resolution to customer issues.

Proficiently respond to customer e-mail and live chat in the same way, with attention to grammar, tone and typing accuracy

Manage hotel reservation confirmations, cancellations, date changes, and associated credit card transactions with an attention to detail using internally-developed computer programs

Show a positive attitude and willingness to work and communicate as a small team where each role relies on the others

Potentially oversee and train a small team of company support agents.

Hours:

Various shift opportunities exist, including those which include weekend days, late evenings, early mornings, and/or 4x10s. Shifts are consistent however, and do not vary week by week or month by month.

Rocket Travel is a place where you:

Own decisions and take action that can be implemented in a matter of days.

Work with intrinsically motivated folks with a track record for building new businesses from scratch

Receive a competitive compensation package, including bonus, health and dental insurance,and travel benefits

Qualifications/Skills:    

We think the ideal candidate:

Displays overall well-roundedness and general talent in order to pick up duties quickly with accuracy and contribute ideas for improvement.

Shows an analytic approach to problem solving, and can make data-driven recommendations for improvement.

Has experience in customer service, high-end retail, administrative assistance and/or hospitality.

Is entrepreneurial and able to take ownership.

How to apply:  

Apply via company job portal.

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