New Job: Bilingual Customer Service Agent

Title:  Bilingual Customer Service Agent

Hiring Company: LiveWorld

Company Description:  

LiveWorld provides services in dozens of languages and defines fluency as complete competency in reading, writing, and speaking at a native or near-native level. Language needs are dependent upon client needs. Language fluency testing and writing samples are a requirement for all our hourly positions. All applicants must be fluent in English.

Application Link: http://www.indeed.com/viewjob?jk=c18766d22d3fb23f&q=Norwegian&l=United+States&tk=1ak968hqtah35de0&from=web

Location: Remote

Job Type: Part-Time

Industry: Customer Service

Application Deadline:  None Specified

Description:      

A LiveWorld customer service agent – moderator is a virtual, part-time, work-from-home position. Our hourly agents and moderators perform tasks including social customer service, engagement for marketing purposes, and protecting a brand’s image by supporting a good experience for a brand’s customers in their online venues.

We are currently recruiting individuals with fluency in the following languages:

  • Bahasa
  • Bulgarian
  • Chinese (traditional and simplified)
  • Croatian
  • Czech
  • Danish
  • Finnish
  • Flemish (Dutch)
  • Greek
  • Hebrew
  • Italian
  • Japanese
  • Kazakh
  • Norwegian
  • Portuguese
  • Romanian
  • Spanish
  • Swedish
  • Thai
  • Ukrainian
  • Vietnamese

Primary responsibilities may include, but are not limited to:

  • Responsibilities include reviewing, taking action on (rejecting or approving), tracking, and/or escalating social media users’ posts according to brand guidelines
  • Responding to user content in a social context and initiating or conversation
  • Responding to customers’ questions (with pre-determined or authored responses)
  • Identifying and escalating trends, topics, sentiment, and emerging issues
  • Translation of user content

Qualifications/Skills:    

  • Excellent writing and communication skills, including grammar, punctuation, spelling, and ability to compose well spoken messages in a real-time, multi-tasking environment
  • Language fluency testing and writing samples are a requirement for all hourly positions in any language. All applicants must be fluent in English.
  • Demonstrated ability to empathize with people, make decisions according to guidelines, and communicate company policies in informal courteous conversational style
  • Ability to focus on the task at hand with minimal external distraction, including working in a quiet atmosphere (This is not a role that can be done from a coffee shop or with toddlers underfoot.)
  • Ability to work for a block of serveral hours at a time
  • Ability to regularly or occasionally work evenings, nights, weekends, holidays
  • Dependable, high-speed Internet access
  • Dependable telephone access (landline preferred for training)
  • Experienced computer user with knowledge of chat, email, and instant messaging programs
  • Familiarity with and access to spreadsheet and document software
  • Familiarity with social media sites on a personal or professional level
  • Strong typing skills
  • Previous moderation experiences a plus, but not required
  • Must be 18 or older
  • This is a work-at-home position; you must be able to work at home with the self-discipline needed to be effective

RECOMMENDED EDUCATION AND EXPERIENCE

  • 1-2 years experience in online moderation or customer service
  • Must be 18 or older
  • College Degree or equivalent experience preferred
  • Demonstrated personal or professional success engaging in a social channel

How to apply:   Apply via job posting website.

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