New Job: IT Support Technician (1st and 2nd line)

Title:  IT Support Technician (1st and 2nd line)

Hiring Company: Rambøll

Company Description: 

Rambøll is a global society advisor in construction, architecture & planning, transport, energy, water, environment and health, oil & gas and management consulting.

Ever since Børge Rambøll and Johan Hannemann in 1945 established Ramboll in Denmark, the business has been based on a fundamental holistic philosophy. This consciousness of ethical business practices and sustainable development continue to affect our identity and the way we deliver our services.

In Norway we are 1450 employees in 17 offices and internationally, we have a total of 13,000 employees located in 35 countries. Together with our customers seeking Ramboll towards new solutions that balance human and commercial needs. To inspire one another to look beyond the obvious – every day!

Application Link: https://karrierestart.no/ledig-stilling/723461

Location: Oslo, Norway

Industry: Management Consulting, Oil/Gas/Energy/Power, Engineering/Technical

Job Type: Full-Time

Application Deadline:  August 10, 2016

Description:  

Ramboll Global IT is looking for a Support Technician to work mainly in 1st line support, but the work also includes 2nd line tasks. The person will be placed in our Oslo office with regular visits to Drammen, but will assist up to 13 000 Ramboll employees globally. If you have experience with providing support on standard devices and if are you a great team player with a vast service attitude, you might be our new employee.

Your responsibilities as 1st line Support technician

As a Support technician you will be responsible for assisting end-users with identifying, analyzing, resolving and escalating incidents and service requests within appropriate service level agreements.You will provide:

– Support on standard devices such as standard desktop, tablets, phones and other devices in the Ramboll service catalogue.

– Technical and functional support on Ramboll standard applications

– Software, hardware and technical support for all products/ equipment on the current approved list

– Support on devices and for users on a Windows network comprising of Windows PC’s and laptops, Active Directory and Exchange

– Functional support of the authorized software currently used in Ramboll globally

– Installing authorized software to laptops and desktops.

You are familiar with structuring and capturing of content to the knowledge database as well as continually contributing to, and using the knowledge database.

Although you will be located in our Oslo office, your customer base consists of Ramboll employees in various offices in Norway and around the world, and support is provided using a global ticketing system (Service Now) and phone system. Therefore you need to have fluent Norwegian and English skills, and other languages are considered as an advantage.

You will continually improve the effectiveness and efficiency of IT processes and services in Global IT Customer support, live up to the processes and procedures and assigned training as well as maintain user guidelines, procedures, documentation and departmental agreements.

We expect you to carry out any other such duties as may reasonably be required, and some travel is required occasionally.

You will participate as a team member and contribute to the team evolvement. You will act as single point of contact in IT matters towards Ramboll end-users, and handle the first contact using different media (answer calls, online chat, e-mails, in person etc.).

Qualifications And Professional Knowledge

You and your competencies

You have a relevant IT and customer service background preferably with an IT-related degree or equivalent experience. You possess broad knowledge on ”basic” IT technologies/tools/modules and independently complete tasks of medium complexity according to specifications and quality requirements Experience from various engineering tools is considered as an advantage. You are active, and have are interested in working with people and their IT related matters. In addition, you are able to work in a changing and developing organization.

You have experience with the following:

  • You have experience in customer service jobs, and are service minded with “we will help you” attitude, and also have the ability to handle difficult user situations and calm when faced with irritated or demanding customer
  • You are self-motivated and self-disciplined and able to meet your requirements and deadlines, and work efficiently also under pressure.
  • You proactively search for knowledge to be familiar with support-scope on supporting sites and demonstrate basic knowledge of the customers’ business area and pain points.
  • It is important that you are able to understand customer’s sense of urgency in order to prioritize tasks.
  • Technology: Windows, MS Office, ADSL, network, Mobility- iOS devices, Windows phones, printing devices, according to our internal service catalogue
  • ITIL Version 3 foundation certification is considered as an advantage

Join the Ramboll Global IT Customer Service

You will become part of a team providing support to Ramboll offices globally. The department consists of 25 dedicated and trained analysts in seven different countries, who work together in three virtual teams. The global perspective is key, but also a great asset as it will grant you the opportunity to make relations all over the globe.

Working at Ramboll

To work at Ramboll means being part of a people organisation. We are focused on knowledge sharing and collaboration across competence areas and geography, and we aim for a strong diversity among our employees. This enables us to solve a broad range of projects, and we firmly believe that cross-collaboration leads to creative and longstanding solutions. Thus, the possibilities at Ramboll are many and diverse –we invest a lot in development of people and offer career paths tailored for each individual.

How to apply:  Apply via company job portal.

If you want to know more about the position, please contact Filip Skogstad in Lederhagen at 011-47-982 40 762.

 

New Job: Backup Specialist in Veritas Netbackup

Title:  Backup Specialist in Veritas Netbackup

Hiring Company: Nordea

Company Description:  Nordea is the largest financial services group in Northern Europe with leading positions within corporate and institutional banking as well as retail banking and private banking. It is also the leading provider of life and pensions products in the Nordic countries.

Nordea’s vision is to be a Great European bank, acknowledged for its people, creating superior value for customers and shareholders.

The Nordea share is listed on the NASDAQ OMX Nordic Exchange in Stockholm, Helsinki and Copenhagen.

Application Link: http://www.nordea.com/en/career/vacant-positions/jobdetails.html?jobid=199422-Backup-Specialist-in-Veritas-Netbackup&mediaId=4170

Location: Oslo, Norway

Industry: Banking, Financial Services, and Investment Banking

Job Type: Full-Time

Application Deadline:  August 10, 2016

Description:
We are looking for an experienced Backup Specialist in the Netbackup area to join the Backup Operation team. In our team we are eight employees with the responsibility to ensure the operation of Nordea Storage and Backup capabilities.

The position we offer

Backup Operation team belong to Technical Platform where we are more than 170 skilled technicians and managers. Here you will work with backups in the Midrange area, done by NetBackup and Tivoli Storage Manager (TSM).

As a Backup Specialist your primary tasks and responsibilities are to secure daily production in the Netbackup area. The responsibilities include daily follow ups of backups, maintenance and upgrade of the Netbackup environment, configuration and customization, project involvement and evaluating new equipment. You will also be responsible for maintaining compliance levels with governing authorities and ensure that Nordea lives up to the stated requirements.

In your role you will work with the Senior Infrastructure Operations Specialists and act as 3rd level support for the IT Supporters, and support the Database Specialist, Network Specialist, IT Operation Analysts and Developers in all tasks related to installation, operation and maintenance of IT infrastructure components and/or applications.

You will act on a regional level as well as a global level in all matters related to Infrastructure design, operation, implementation and incidents.

Qualifications And Professional Knowledge

The role of an Veritas Netbackup Specialist requires deep knowledge of the backup and restore area, and particular within Veritas Netbackup such as:

-Installation & Configuration
-Good at performance tuning
-Able to effectively communicate global solutions ensuring continuous development and knowledge sharing
-Good at troubleshooting
-Represent the team at Design/Planning meetings ensuring knowledge sharing
-Analyse security measures to protect the data and ensure reliability and integrity of the infrastructure, and advice others on backup solutions

In your work you are very self-driven, but at the same time a good team player. You help others to deal with challenging circumstances, and you enjoy teaching other team members.

We believe you can structure information to meet the needs of the intended audience. Here you have good reporting skills with professional English skills.
More information and send application

How to apply:  Apply via company job portal.

For further information regarding this position, please contact Christer Ståby by email: christer.staby@nordea.com

For union information please contact Lars Oddestad (Finansförbundet) +46 70-235 35 65 or Björn Colliander (Saco) +46 70-354 70 05 , please note they can’t answer questions specific to this recruitment.

New Job: Workday Human Capital Management Consultant

Title: Workday Human Capital Management Consultant

Hiring Company: Accenture

Company Description:  

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Our clients increasingly seek our help in best-practice use of cloud solutions for HR, and we are now looking to strengthen our capabilities in this area. We want to hire experienced Workday® professionals to help our clients to implement and get benefit from Workday Human Capital Management.

Continue reading “New Job: Workday Human Capital Management Consultant”

New Job: Technology Consulting – Digital Integration Professional

Title:  Technology Consulting – Digital Integration Professional

Hiring Company: Accenture

Company Description:  

Accenture is a global management consulting, technology services and outsourcing company, with more than 305,000 people serving clients in more than 120 countries.  Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.  The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is http://www.accenture.com.

Technology Consulting professionals act as trusted advisors for our clients on both business and IT, combining deep technology expertise and industry specific insights to transform our clients’ ability to achieve their business outcomes using innovative technologies.

Continue reading “New Job: Technology Consulting – Digital Integration Professional”

New Job: Global Carrier Project Manager

Title:  Global Carrier Project Manager

Hiring Company: Consignor

Company Description:  

At Consignor, we aim to support large as well as small companies in their Delivery Management making it easier, less time consuming and cheaper for them to deliver parcels to their customers. By developing and providing smart Delivery Management software, which includes all stages of shipment and delivery on just one platform, our customers get an integrated and sustainable delivery solution.

As the leading provider of Delivery Management solutions, Consignor combine in-depth knowledge of transportation and logistics with outstanding software architecture and design. We provide our customers with the world’s largest carrier library containing both national and international carriers.

Our multi carrier platform creates more than 100 million shipments per year and makes it possible for more than 10,000 customers to choose the best solution for producing shipments, regardless of the carriers, ERP-system or E-commerce solution. We serve small web shop start-ups as well as group storage facilities handling more than several thousand packages per hour.

Consignor operates in Norway, Sweden, Denmark, Finland, Romania, China and UK. Employing more than 130 staff and revenues of NOK 100 million in 2014, we have grown to be the largest provider of Delivery Management systems in the Nordic region.

Continue reading “New Job: Global Carrier Project Manager”